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Mustang Helicopters answers FAQs on Grand Canyon helicopter flights

What type of helicopter does Mustang fly?
Mustang flies EC-130 B4 ECO-Star helicopters exclusively. The ECO-Star is the most state-of-the-art tour helicopter flown in the world and offers the highest level of safety in the industry.

How fast do we fly?
We fly the ECO-Star helicopter 120-130mph.

What is Mustang’s safety record?
Mustang has the same safety rating as its sister company Maverick Helicopters, since Mustang flies under the same certificate.

Where and when will I be picked up at my hotel?
Guests will be assigned a pick-up time and location at the time of booking. Guests will be transferred via our sister company, Maverick Helicopters’ shuttles.

Can we sit in the front?
We cannot guarantee or determine seating until the date of departure after all guests are weighed in. Seating is based on bodyweight and balancing of the aircraft.

How much further does Mustang fly in the Grand Canyon vs. other tour companies?
Mustang flies 1 mile further in the canyon than other tour operators.

What do I need to bring?
Guests over 18 must bring valid photo identification in order to board the aircraft. Comfortable clothing and shoes are recommended. Camera and video cameras are encouraged. Also, a water bottle and light clothing are recommended for hot summer months. Gloves, scarves, and heavy coats are recommended during winter months.

How many miles is the Grand Canyon from Las Vegas?
Las Vegas is roughly 75 miles from the Grand Canyon.

Excursions require a minimum number of passengers to operate. Prices and schedules are subject to change without notice. A 24-hour cancellation notice is required; no-shows at time of departure will be charged in full and will not receive a refund. All times are approximate. Mustang Helicopters reserves the right to combine different length flights. Group terms may vary depending on booking time and number of guests. The maximum weight limit per person is 300 lbs. and the total passenger weight on the helicopter may not exceed 1,240 lbs. (seven passengers). Guests over the weight limit will be required to purchase 2 seats. Children over the age of 2 yrs. will be required to purchase a seat.
What should I expect on my helicopter adventure?
Mustang Helicopters prides itself in being the “spirit of adventure” tour company in the South Las Vegas Valley. Guests will be treated to the plush ECO-Star helicopters with wraparound glass for outstanding visibility, theater-style front-facing individual leather seating and 23% larger cabin space than other tour helicopters. Mustang’s experienced pilots give a personal narration throughout the excursion to provide you with trivia, facts and other amazing tidbits. Also, Mustang offers the chance to experience the Grand Canyon in a way you will never forget.

Does Mustang have a rescheduling fee?
Yes, Mustang will charge a rescheduling fee of $100 per person for Grand Canyon tours.

What are the requirements for my child to qualify as a lap child, meaning that he/she may fly along with me on my lap without being required to purchase a seat for the child?
Your child must be under 2 years of age, weighing 25lbs. or less. Parents are required to purchase a seat for the child if both of these requirements are not met. Parents must have proof of child’s age at check-in we will accept passport or birth certificate.

I use an oxygen tank for medical necessity - can I bring it on my flight?
Mustang allows oxygen condensers and tanks as long as there is a clearly visible ‘D.O.T. Approved’ stamp or placard on it.

I did not receive my email confirmation?
Hotmail, America Online, Yahoo! and Google email addresses are very popular and as a result receive a large amount of spam, or junk email. For this reason they have junk mail filters that in some cases only allow those email addresses that are in your address book to arrive in your inbox. For this reason it is important that reservations@soarmustang.com is added to your address book so that you receive any booking information or other important emails from us that relate to any tour you have booked online with us. If you should not receive an email within 24 hours we suggest contacting our reservation department at 1-888-445-2808.

How far below the canyon rim does Mustang Helicopters descend?
Mustang Helicopter descends 3500 feet below the Grand Canyon rim.

PLUS, Relive your experience on DVD
Mustang Helicopters offers a personalized, multi-camera DVD recording of the flight. Our helicopters are equipped with an exterior camera, as well as an audio system that captures the pilot narration, background music and guest interaction during the flight. This keepsake is a great way to share your experience with friends and relive your tour for years to come. Digital photographs are also taken prior to departure and are available only on the same day of your trip and can be purchased before or after your flight.

Overall, Mustang Helicopters' Grand Canyon Helicopter Tours is the most affordable excursion for maximum fun.

View our Affordable Grand Canyon helicopter flights